AI & Automation for Business is designed to provide students with a structured and practical understanding of how artificial intelligence and automation technologies are transforming modern business operations. As organizations increasingly rely on data-driven decision-making and process automation, managers and professionals must understand not only what these technologies are, but how and when they can be effectively applied to create operational value. This course focuses on the business applications of AI and automation rather than on technical programming. Students analyse how tools such as chatbots, robotic process automation (RPA), and AI-based optimization systems are deployed across different business functions, including operations, customer service, finance, marketing, and human resources. Emphasis is placed on identifying use cases, evaluating feasibility, and understanding organizational implications.

By the end of the course, students gain the ability to assess automation opportunities, understand the strategic role of AI in business processes, and communicate effectively with technical teams and decision-makers. The course equips participants with a practical framework to evaluate, design, and manage AI-driven initiatives in organizational settings.